Returns/Refunds & Cancellation Policy
Our main aim at Mejiji is to ensure that our customers are happy.
Mejiji is a marketplace where different Sellers list their products for sale. Each of our sellers have different return policy but follows our general return policy as below. Except in certain cases like custom order, made to order products etc. No Refunds will be issued once production has begin.
We guarantee a return of any product (100% refunded) that is not as described within a period of 7 days, from the date of delivery. The returned product has to be unused and in the same condition as you received it and should be in its original packaging to be refundable.
Mejiji reserves the right to reject any return request if the product is not in its original form.
We also guarantee 100% refund for items not received due to sellers fault. We are however not responsible for situations where buyers provide incorrect address or wasn’t available for product delivery. Buyers are encouraged to contact their Postal service and arrange for delivery as soon as they can if they missed a delivery to avoid product being returned to seller; buyer will be responsible for cost to re-ship products.
Refund method & payment: All refunds will be refunded to the same mode of payment used during checkout. Check with your bank on how long refund will take to appear on your account once we issue you a refund.
Refund due to Incorrect Address
For any return due to incorrect address which customer entered, customer will be responsible for re-shipping cost. If a refund is requested for items returned due to incorrect address, the amount refunded will be less the shipping cost since item was already shipped.
If the customer chooses to cancel the order before the product is shipped, he / she will be entitled to a 100% refund. Customer will need to send us an email at support@Mejiji.com with the order number, otherwise, if the product is already shipped, refer to sellers return policy/cancellation policy. Please note for items which are indicated as custom order or made to order upon request (these can either be on the product name or in the product description or seller policy), once production starts or Seller has spent any money for production of the custom order, even if it’s not shipped cannot be refunded. You will have to work with Seller to see if they can do a partial refund. However seller reserve the right to not refund partial if they have started production.